PRIVACY POLICY

 

1. Who We Are

Bournville Lane Club (“we”, “us”, “our”) is a members’ organisation providing access to club benefits and holiday properties for serving and retired staff.

For the purposes of UK data protection law, we are the data controller, meaning we are responsible for how your personal data is used.

Contact details:
Email: admin@bournvillelane.club
Address: C/O West Midlands Police Sports & Wellbeing Association, 470 Pershore Road, Birmingham, B5 7RL

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity data – name, title

  • Contact data – email address, phone number, postal address

  • Membership details – employment status (serving/retired), eligibility information

  • Booking information – property bookings, dates, preferences

  • Technical data – IP address, browser type, and site usage data (via cookies/analytics)

  • Communications – enquiries submitted via forms or email

Personal data includes any information that can identify you directly or indirectly.

3. How We Use Your Information

We use your personal data to:

  • Manage club membership and eligibility

  • Process bookings and provide accommodation services

  • Respond to enquiries and communications

  • Send important updates about bookings or club activities

  • Improve our website and services

We will only use your information where we have a valid lawful basis under UK GDPR.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to manage bookings and provide services

  • Legitimate interests – to operate and improve the club and its services

  • Legal obligation – where required for compliance with laws

  • Consent – where you have agreed (e.g. optional communications)

5. How We Share Your Information

We do not sell your personal data.

We may share your data with:

  • Trusted service providers (e.g. website hosting or booking systems)

  • Payment processors (if applicable)

  • Legal or regulatory authorities where required

All third parties are required to handle your data securely and lawfully.

6. How Long We Keep Your Data

We will only keep your personal data for as long as necessary:

  • To fulfil the purposes outlined in this policy

  • To meet legal, accounting, or reporting requirements

When data is no longer needed, it will be securely deleted.

7. How We Protect Your Data

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss or misuse

  • Disclosure or alteration

UK law requires organisations to handle personal data securely and responsibly.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent where applicable

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies and Website Data

Our website may use cookies or similar technologies to:

  • Improve user experience

  • Analyse website traffic

You can control cookie settings through your browser. A separate cookie notice may also apply.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.